Tag: Program management
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V is for Volunteering
One of the criticisms of modern professional discourse is that there are too many opinions — including this one. Lists abound: “10 things to do.” “10 things not to do.” “10 things you thought were true but aren’t.” It’s endless advice in search of a verb. The only advice that really matters, though, is simple:…
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Delivering Better Customer Service through Better Project and Program Management
“Customer service” — along with “value-add” or “quality assurance” — is one of those traditional phrases that can remind us of a different era. Whilst the focus on customer service has changed in recent years, it is still needed, and many organisations suffer from a lack of customer service design and understanding.
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What program managers can learn from NASA
When people think of NASA, they tend to think of the moon landings and the enormous benefits mankind has received from the side effects of the space But there is another great benefit of NASA that you might not be aware of: better program and project management.
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Introducing creativity to achieve better project outcomes
Whereas project teams and project methodology are understood and there is broad agreement on their usefulness in implementation, there is still no agreement on how to spur and nurture creativity in a business environment. So with little research and no agreement, how can we as program and project managers encourage project creativity for better project…

