Tag: SCRUM

  • Delivering Better Customer Service through Better Project and Program Management

    Delivering Better Customer Service through Better Project and Program Management

    “Customer service” — along with “value-add” or “quality assurance” — is one of those traditional phrases that can remind us of a different era. Whilst the focus on customer service has changed in recent years, it is still needed, and many organisations suffer from a lack of customer service design and understanding.

  • What program managers can learn from NASA

    What program managers can learn from NASA

    When people think of NASA, they tend to think of the moon landings and the enormous benefits mankind has received from the side effects of the space But there is another great benefit of NASA that you might not be aware of: better program and project management.

  • The Age of Agile

    The Age of Agile

    There have been such events before. Events so profound that they shape all society in ways inconceivable to their originators. Will the agile movement have such a profound effect? Will it be seen as revolutionary as James Hargreaves’ invention of the spinning jenny, or as revolutionary as George Stephenson’s first locomotive? Indeed, will we come…